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• Staff trained under Welcome Host Scheme.
• Staff in possession of Disability Discrimination Act Awareness Certificate.
• Enquiries and bookings using BT's Typetalk service are welcomed from the hearing impaired. (E-mail and Fax are also alternatives.)
• Assistance dogs welcome in ground floor rooms.
• Building has current Fire Certificate.
• Fire alarm is audible only.
• Emergency information can be communicated verbally on request.
• Copies of all public transport timetables are available.
• The nearest train station is Hope (2 miles from Underleigh House). Guest collection can be arranged.
• The nearest bus service is 1 mile from Underleigh House. Guest collection can be arranged.
• A list of local taxis is available.
• Assistance with luggage is offered.
• All rooms have remote control TV (with ceefax/teletext).
• All rooms have tea making facilities.
• Cordless kettles can be provided on request.
• All rooms have raised wall sockets as well as at skirting level.
• All rooms have telephones.
• Mobile phone coverage is adequate for most networks.
• Our breakfast menu and guest information can be provided in large print and/or described verbally.
• A variety of dietary requirements can be catered for with advance notification.
• A designated guest fridge is available for medications/insulin/special foods etc.
• People with nut allergies should be aware that we do use nuts in the kitchen.
• People allergic to cat/dog fur should be aware that there are family pets on the premises.

• Plenty of parking available, surfaced with gravel, immediately in front of the house.
• The ground floor entrance, dining room and guest lounge areas are level throughout apart from a single step within the guest lounge.
• Garden is easily accessible via 1 step.

• All bedrooms - except 'Shatton' and 'Townhead' - are at first floor level and are accessed by a flight of 14 stairs.
• 'Shatton' is accessed internally from the guest lounge via 3 steps (with handrail on one side). Alternatively, access can be gained via the rear garden. This requires the ascent of a single step, followed by a further 2 steps. Once inside Shatton, the floor surface is level. The bathroom has a shower with a tray height of 22cm. Bathroom fittings are standard. A plastic stool is available for use within the bathroom. There are no wall mounted hand/grab rails.
• 'Townhead' is accessed via 2 steps directly from the car park. In addition, there are 3 steps leading to the bathroom (with handrail on one side). The bathroom has a shower with a tray height of 22cm. Bathroom fittings are standard. There are no wall mounted hand/grab rails.