Implementation of Coronavirus Safety Measures

 

The safety and well-being of our guests and our team is incredibly important to us, now more than ever. It is important that we review our expectations around safety and cleanliness in response to Coronavirus on a continuous basis.

Check-in

  • Any guest with queries prior to their arrival regarding check-in (or any other matter) are welcome to contact us via our app, email or telephone. To meet government guidelines we will endeavour to keep social contact to a minimum.

  • Keys will be sanitised before guests arrive and after check-out.

Hand Hygiene

  • Hand sanitiser will be available upon entry, in each bedroom and at key points within Underleigh House, including the breakfast room.

Social Distancing

  • Guests will be required to maintain social distancing from those who are not members of their booking party.

Breakfast

  • We are operating staggered breakfast times to limit the number of guests in the breakfast room at any one time and with a screen dividing the (usually communal) table for added protection between each booking group.

  • All self-service options have been removed until further notice.

  • We ask that you select your choice of items from the breakfast menu via a pre-order sheet.

Housekeeping

  • To reduce contact between guests and staff, we are proposing to suspend daily in-room housekeeping services during the current situation, unless you specify to the contrary. However, guests staying for more than 3 nights will automatically be offered a mid-stay room service and linen change.

  • Access to fresh towels, toiletries, milk and items for the hospitality tray can be obtained by using the Vamoos App (or by dialling 0 on the room telephone).

Operations

  • We will be operating on reduced availability until further notice. We may not be able to offer your booked and/or preferred room but we will endeavour to do so where possible.

  • Public areas such as our lounge and garden will be available providing social distancing is observed.

  • Room and Local Walks folders, together with board games, will not be available until further notice.

  • Some information regarding walks (and things to do) are being supplied digitally via the Vamoos App.

Guests

  • We are requesting that any guest who has been diagnosed or shown symptoms of Covid-19 within 14 days of their due date of arrival, kindly reschedule their stay or cancel. No charges will be incurred for doing so.

  • Those who show symptoms during their stay will be asked to leave. No charges will be made for any remaining booked nights.

  • We will not be providing masks for guest use, but guests are welcome to bring/use their own if they so wish.

Enhanced Cleaning Routine

  • Thorough and deep cleaning of bedrooms will be carried out after a guest has checked out by staff trained in best practice hygiene rules. Rooms are sprayed thoroughly with Safe2Stay Room Sanitiser, a specially formulated product offering protection and reassurance killing 99.99% of viruses, including coronaviruses, mould and bacteria.

  • All linen will be washed in-house at 60C

  • We will be taking particular care regarding touch points e.g. reception, breakfast and lounge areas, hallways, staircases, doors, door handles, fridges, loo seats & flushes, taps, light switches, kettles, remote controls, waste bins, unit tops, telephones etc.

Check Out

  • To reduce contact, payment will be taken using the card details and address provided at booking. The customer copy of the transaction will be issued on request.

  • Alternatively, guests can offer a new card during the check-out process.

  • Guests will be asked to leave their keys in the room when checking out.

  • We would appreciate if the windows could be opened to allow ventilation in the room prior to departure.